ITSKATZU Terms and Conditions

These Terms and Conditions describe the conditions for using itskatzu.com and purchasing products directly from ITSKATZU. Please read them, together with the product details, checkout information, Privacy Policy and Returns and Refunds Policy, before placing an order. Keep a copy of the terms and your order confirmation for your records.

The product details and checkout disclosures for your purchase form part of the information you rely on when ordering. Nothing in these terms reduces mandatory rights that apply to you as a consumer. If a provision conflicts with a mandatory legal requirement, that requirement takes precedence.

1. Shopping with ITSKATZU

ITSKATZU is the storefront from which you purchase. We may use independent production, delivery and payment providers to help fulfill your order. These arrangements do not change your right to contact ITSKATZU about the purchase or make you responsible for resolving our internal arrangements with a supplier.

For questions about an order, use the customer service contact details supplied with your order confirmation. Quote the order number and describe the assistance you need. Please do not send full payment card details, passwords or other sensitive account credentials in a message.

2. Eligibility and accurate information

You must have the legal capacity to enter into the purchase, or the permission and supervision required by applicable law. By ordering, you confirm that you are authorized to use the payment method provided. You agree to supply accurate billing, delivery and contact information and to review that information before completing checkout.

If you discover a mistake, contact us promptly. We will try to help correct it, but changes may be limited once production or delivery has begun. We will explain any practical limitation and any lawful additional cost before asking you to proceed.

3. Products, sizes and images

Review the description, measurements, materials, care information and available options on the product page. Product options can vary across designs. Choosing an option on one product does not mean that the same option is available for another. Use the measurements provided rather than assuming that a familiar size label will fit in the same way across all manufacturers.

Photographs and lifestyle images help illustrate a product’s appearance and use. Screen settings, lighting and printed material can affect the way colors appear. Minor differences consistent with the description may occur, but this does not excuse a material difference, an incorrect product or a manufacturing defect. Accessories or other items shown in a scene are included only when the listing says they are part of the purchase.

Care instructions supplied with the product should be followed. These terms do not limit remedies for a fault simply because it becomes apparent after an item has been used normally.

4. Prices, currency, taxes and delivery charges

The product page and checkout display the price and currency for the purchase. Review the final total, selected options, delivery method, discounts and any disclosed taxes or additional charges before paying. Payment provider conversion charges or other charges imposed independently by your bank may be separate from the amount we charge.

We will not add an undisclosed optional service to your purchase without your consent. If a pricing or listing error is identified, we will contact you to explain it and provide any cancellation or refund required by law. We will not automatically charge a corrected higher price without your agreement.

Prices or promotions may change for future orders. Such changes do not retrospectively alter the agreed price of an existing purchase. A promotion applies subject to the conditions disclosed with it and cannot remove mandatory consumer rights.

5. Placing and confirming an order

Please check the basket and checkout summary carefully before submitting the order. An automated acknowledgement confirms that we have received the order information; it may not mean production or dispatch is complete. We will communicate the order’s status and provide confirmation of the applicable purchase details.

If an item cannot be supplied, payment cannot be completed, or another issue prevents fulfillment, we will contact you and provide the remedies required by law. We will not substitute a materially different product without your agreement. If we cancel an order that has been paid for, we will return the amount due within the applicable legal deadline.

6. Payment

Payment is processed through the methods offered at checkout. Your provider may require authentication or other security checks. An authorization, a pending transaction and a completed charge can appear differently in your account. Contact us if you believe an order has been charged more than once, and provide the order reference rather than sending card credentials.

Refunds are handled in accordance with our Returns and Refunds Policy. Our production costs, supplier invoices and supplier refunds are separate from your customer payment. You do not need to wait for a supplier to reimburse us before receiving a refund to which you are entitled.

7. Production and personalization

Some products are manufactured after the order is placed. Review all selections carefully because production may start quickly. If you request a change or cancellation, contact us promptly so we can check whether it can still be made.

Manufacturing a product after purchase does not automatically remove a statutory cancellation right. Where a product is genuinely made to an individual customer’s specifications or clearly personalized, an applicable legal exception may affect change-of-mind cancellation rights. Any relevant exception must be disclosed before purchase. Faulty, incorrect or materially misdescribed goods remain subject to applicable consumer remedies.

We do not automatically pass a production partner’s cancellation fees on to you. Any deduction from a customer refund must have a lawful basis and be clearly explained.

8. Delivery

Delivery availability, methods, charges and any stated estimates are shown during the purchase process. Production time and shipping transit time may be separate. Review the information for your destination and the selected product; do not assume that an estimated dispatch date is a guaranteed arrival date.

If an unexpected delay affects your order, we will communicate the information available and provide the options required by law. Carrier delays or disruption do not remove mandatory rights concerning delivery or cancellation. Contact us if an order has not arrived as expected so we can investigate with the relevant provider.

Please use a complete and accurate delivery address. Where an address error creates additional costs or prevents delivery, we will discuss the situation and any lawful next step with you. Responsibility for an item during delivery or return transit is determined by applicable law, not simply by the date it leaves a production facility.

9. Returns, faults and refunds

Our Returns and Refunds Policy explains how to report a problem and arrange a return. Contact ITSKATZU before sending goods. We will provide the authorized return destination and instructions if a return is necessary; do not assume that a manufacturer’s address or parcel label is the correct destination.

If a refund is due and a physical return is required, we will issue it within 30 calendar days after the authorized returned item reaches us or our designated facility, or sooner when required by law. Inspection and supplier reimbursement will not extend a mandatory deadline. Refund posting time can depend on your bank or payment provider.

The returns process does not waive statutory remedies. A request for prompt notice, photographs or packaging helps an investigation but does not automatically invalidate a lawful claim when those materials are unavailable. Discounts do not remove rights concerning faulty or misdescribed products.

10. Accounts and website use

If you create an account, keep its login details confidential and tell us promptly if you suspect unauthorized access. You are responsible for information you knowingly provide, but these terms do not make you automatically liable for every unauthorized activity that occurs outside your control.

Use the website lawfully. Do not attempt unauthorized access, interfere with checkout or other users, introduce malicious software, submit fraudulent orders or misuse another person’s information. We may take reasonable steps to protect the store and its users. Any restriction on website access does not remove obligations relating to an existing lawful order.

11. Artwork and website content

Product designs, photographs, text, logos and other website material may be protected by intellectual property rights belonging to ITSKATZU or their respective owners. Buying a physical product does not grant permission to reproduce its artwork commercially or present our branding as your own. You may use the website to browse, make purchases and keep information about your own order.

Links to third-party services are provided where relevant to the shopping experience. Third-party websites may have their own terms and privacy practices. Their involvement does not remove our responsibilities for the products we sell or permit them to override your mandatory rights.

12. Privacy and communications

Our Privacy Policy explains how personal information is handled. Information needed to process, manufacture, deliver or support an order may be shared with the providers involved in that work as described in that policy. We may send service messages about your order, payment, shipment or support request. Marketing preferences are separate from messages necessary to administer a purchase.

13. Responsibility and consumer rights

We remain responsible for obligations that applicable law places on us as the seller. Nothing in these terms excludes liability that cannot lawfully be excluded, or removes mandatory rights relating to product quality, description, safety, delivery, cancellation or refunds. Supplier terms do not replace these customer terms.

We do not promise that every website feature will always be uninterrupted, but a technical issue does not justify retaining payment without providing the product or the remedy legally due. If you encounter an error affecting an order, contact us with the order details so we can investigate.

14. Questions and disputes

Contact us first so we can review the records and try to resolve the concern. Keep your order confirmation, messages and any relevant photographs or shipping receipts. We will explain our position and any proposed remedy clearly. This process does not prevent you from exercising legal rights, contacting an applicable consumer protection body or seeking another remedy available under the law.

These terms do not impose an exclusive court location, mandatory arbitration requirement or waiver of consumer rights. The applicable law and available legal remedies are determined by the circumstances of the purchase and the rules that apply.

15. Changes to these terms

We may update these terms for future use of the website and future purchases. The terms and mandatory protections applicable when you placed an order continue to govern that purchase, unless a later change is legally required or validly agreed with you. Keep the version provided with your purchase for reference.